Payment and Delivery
1) By Bank Transfer or EFT (Electronic Fund Transfer)
You can transfer to any of our (TRY) accounts at Akbank, Finansbank, Garanti Bankası, T.İş Bankası, or Yapı Kredi.
2) With your credit cards through our website
You can make a single online payment with any credit card, or take advantage of our online installment options through Akbank. For online payments, the amount will be charged to your credit card once your order is placed. In case of order cancellation due to possible cancellations or stock issues, the refund to your credit card will be made within 3 business days.
3) Order Amount Refund
In the event your order is cancelled for any reason, Zerendud Sanat will refund the product amount to your account and/or credit card within three business days. However, you must provide your bank account and/or credit card information accurately and completely to our company’s finance officers.
4) Delivery
We strive to hand over the products you have ordered to the courier on the same day. For products that take time to procure, the shipping time is 3 business days as stated in the product details. You will be informed in case of a possible delay in delivery.
To ensure smooth delivery of your product, please provide the address where you are located during the day as your delivery address.
Your requests will be processed for preparation according to the delivery type you selected at the end of your order. Products from our Istanbul-based company will be shipped via Yurtiçi Kargo. Your orders will be handed over to the courier company within 2 (two) business days at the latest after being confirmed.
You can consult our customer representative regarding different delivery conditions. Please also note that courier deliveries are only valid within Turkey.
5) Payment Tracking
If the system is unable to complete the transaction due to any issue, our visitor is informed of this situation at the end of the payment page.
In the event of an error in the specified address, the person who placed the order will be contacted regarding the order that could not be delivered.
The validity of the email address provided by our visitor is confirmed via an automatic email sent following the transmission of the order.
Regarding the completion of delivery, we are responsible not only to the customer but also to the bank whose credit card system we use.
Please note!
Please open and inspect, in the presence of the courier company representative, any packages you believe may have been damaged during shipping. If you believe the product has been damaged, do not accept delivery and have a report drawn up with the courier company.
Once the product has been received, the courier company is deemed to have fully fulfilled its duty.
If the product is damaged: Please send the report you have prepared as soon as possible to fax number 0216 332 40 25, and notify us of the situation at [email protected].
Once you complete these steps, we will begin working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain in this email why you would like to return the product, it will help us with our work regarding the product.